We pride ourselves on our customer service and quality items! Above all, we want to make sure you are happy with the items you purchased from us.
Please read below for our order and return policies. If you have any questions please contact us.
Can I cancel or change my order?
CANCELLATIONS: We do our best to ship READY TO SHIP items as quickly as possible, and because of this the window for cancelling orders is very short. If your cancellation request is seen prior to us processing your order, we are happy to cancel your order for a full refund, but once it has begun processing we are no longer able to cancel your order.
However, when you receive the shipment you may choose to return the item to us for a full refund within 14 days. We cannot pay for return shipping.
ORDER CHANGES: We may be able to accommodate you with a different item if your package has not shipped. Please contact us as soon as possible so we can check on our inventory.
What's your policy for custom orders?
Our scarves are perfect for gifts and groups! We've outfitted adventure groups, bridal parties and game day enthusiasts with the perfect scarf for the occasion. We would love to make you the perfect scarf and we have plenty of fabric to choose from. Please contact us to see our swatches and current turn times.
Can I return or exchange my order?
RETURNS: We allow up to 14 business days after receiving your package to qualify for a refund for returned items. To ensure that you will receive either a refund or store credit for your return, all products must be returned in unworn, unwashed, and unaltered condition.
Unless a return is the result of an error on our behalf, the customer is responsible for the cost of return shipping. When sending your return please include a note with your name, email, order #, and reason for the return. Please return your item via Priority mail and save your tracking number when shipping your return to us, as we cannot issue refunds on any returns that are lost by the post office or do not make it to us for any other reason. We will process your return and notify you via email within 3-5 business days of receiving it.
Send returns to: Speakeasy Travel Supply, 42 Tannery Road, Southwick, MA 01077.
EXCHANGES: We allow up to 14 days to qualify for an exchange. Due to fluctuating inventory quantities, seasonal items, and differing item prices and shipping charges, we honor requests for exchanges by issuing store credit for the cost of the original item purchased, which can then be applied toward purchasing the item you'd like to order in exchange. All products must be returned in unworn, unwashed, and unaltered condition. To exchange an item, please mail it back to us and include a note with your name, email, order # and your request for store credit. We will notify you via email as soon as we have received your returned package and will hold a store credit in your name. Store credit is non-transferable. Please save your tracking number, as we cannot issue store credit for any items that are lost in the mail or do not make it to us for any other reason. We do not issue credit for shipping costs.
Send exchanges to: Speakeasy Travel Supply, 42 Tannery Road, Southwick, MA 01077.
GIFT EXCHANGES: If you are the recipient of a gift that you would like to exchange, please see our Exchange Policy above for guidelines and instructions regarding exchanges. However, when shipping a gift back to us, please include a note with the order # (if you have it), the name and email address of the purchaser, and your name and email address. We do not offer refunds on gifts.
Send gift exchanges to: Speakeasy Travel Supply, 42 Tannery Road, Southwick, MA 01077.
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