We'll do everything in our power to get your order out in time for your upcoming event but you must inform us of your upcoming travel dates. You can let us know your need-by date by leaving a note at checkout in your order or contacting us.
We also offer expedited shipping options for people who need to their order to arrive as quickly as possible.
1. What are your shipping rates?
- USPS Flat Rate Parcel (Transit Time: 1-4 Business Days): $4.99
- USPS Priority Shipping (Transit Time: 1 - 3 Business Days): $8.99 - $10.99
- USPS Priority Express (Transit Time: 1 - 2 Business Days): $25
All U.S.A. orders come with tracking. Keep in mind, these time frames are from when we put the product in the mail, not from when the order is received.
If you need a quick turnaround please put that in the checkout notes--we will always do our best to accommodate your requests but but ordering with expedited shipping DOES NOT guarantee that your item will be shipped immediately.
We use GlobalPost Standard International First Class for all of our international orders. Tracking and $100 insurance per order is included for no extra charge with your order. Rates vary by weight and are calculated at checkout. If you would like to add more insurance to your order, please contact us at email@example.com.
Delivery times are generally 6 to 10 business days after an order ships; however, that's not guaranteed. International orders can take longer due to processing delays with the postal service and/or customs.
What about duties and fees for International Orders?
Due to the complex nature of international laws and taxes, we do not include those fees in orders. You are responsible for any local customs and duties on your order. We are required by law to disclose the full value of the package contents and cannot alter this value. If an order is refused, then you are responsible for the original shipping expenses, as well as any additional duties, fees, customs or taxes incurred in shipping. We cannot mark an item as a 'gift'.
4. Do you guarantee shipping times?
No, we don't. We have the utmost faith in our shipping providers, but can only guarantee what is in our control. Once we drop your order off at our local post office, then we no longer have any control over the delivery of your order.
1. What happens if my order is lost or damaged by the Postal Service?
We're not responsible for any errors made by the postal service and thankfully in our eight years of shipping items we have never had this issue.
However, if your package has not been received within three weeks of receiving your shipping notification email (six weeks for international), we recommend reaching to your local post office who will be able to direct you on to how to file a claim with the postal service.
If a package is returned to us, we are not responsible for the cost of re-shipping it or the cost of the original shipping fees if a refund for the order is issued. We will contact the buyer for the correct address, and the buyer will need to re-pay shipping before we will send the package again.
REFUSED/UNCLAIMED MAIL: All shipping charges related to undeliverable packages are the responsibility of the customer. We are unable to give refunds for interactional orders if the duty fees are declined by the customer and the package is treated as abandoned or returned to the sender.
2. What if there's something wrong with my order?
While each product is inspected for quality assurance before shipping, it is possible to receive a damaged item. In addition, due to human error, order mistakes are possible. For these reasons, it is important to open and inspect your items as soon as you receive them. Please notify us within 14 business days of receiving your package if there is anything wrong with your order. Please see our full return policy for more info.