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    Shipping FAQ:

    Shipping Time Frames:

    1. When will my order ship?

    READY TO SHIP orders ship within 1 - 3 business days.

    Other scarves ship after immediately after they are made. 

    Our turn times are constantly changing and the best way to find out exactly when your scarf will be made is to look at the very first sentence in the description of the item you want to purchase. Usually these items will ship the same day they are made. 

    We do our best to make every item asap and get your order out to you as quickly as possible. 

     

    2. If you need a scarf for a specific travel date please let us know the date you need it by. 

    You can let us know of your travel dates by leaving a note in your purchase order or contacting us.

    Even if you are purchasing a ready to ship scarf it is helpful for us to know the date. Occasionally we run into issues that could delay our making or shipping process. This is rare but if we know the date you need your scarf by it will help us in ensuring we send out the most time sensitive items first. 

    We do everything in our power to get all scarves out in time for your upcoming event and we will rush your order if we need to but if you must inform us of your upcoming travel dates.

    Please understand we are a small business and we sew around the clock trying to get everything done. We do prioritize items that have travel deadlines. 

    We have expedited shipping options available for people leaving on a trip in just a couple days. Please choose a ready to ship scarf and see below for expedited shipping info. 

     

     

    SHIPPING RATES: 

    1. What are your shipping rates?

    USA Orders:

    • USPS Priority Shipping (2 - 3 business days): $6
    • USPS Priority Express (1 - 2 business days): $25

    All USA orders come with tracking. Keep in mind, these time frames are from when we put the product in the mail, not from when the order is received. So if you need it quickly please put that in the checkout notes so it is processed through our shipping department ASAP. 

    International Orders:

    We use USPS International First Class for all of our international orders to keep costs as low as possible:

    • Canada: $5 (Free if order is over $75)
    • United Kingdom: $10
    • Australia: $12
    • Rest of the World: $15

    These prices are for 1 - 2 scarves. Aside from Canada, larger orders may cost more. 

     

    2. Can I expedite my international order?  

    Yes! We can use USPS 6 - 10 business day shipping or a courier. 

    USPS expedited 6 - 10 business day shipping option for international delivery:

    • Canada: $25 
    • United Kingdom: $35
    • Australia: $35
    • Rest of the World: $35
    To choose this option, simply select USPS Expedited 6-10 Business Days To Many Major Markets (Not Guaranteed) upon checkout. 
    We can fit 3 (maybe 4) scarves into your package for this option. Please enquire about larger orders so we can ship in the most economical way for you. 
    Please note, per the USPS these dates are not guaranteed. We've never experienced an issue with this but the USPS includes this closure and we are passing it along to you. 
    Courier pricing varies by country and order. Please contact us with your order request and your full shipping address so we can look up pricing for you. 

    INTERNATIONAL ORDER INFO:

    1. When will my international order arrive? 

    We've sent orders all over this beautiful world including some places where we haven't even been yet like Iraq! Sometimes international shipping can take a while and it varies by country.

    Customs may hold your package for a number of days or weeks. International orders can take up to 4 - 6 weeks. Here are some of the typical delivery dates we hear from our international customers: 

    • Australian clients typically report 2 - 3 weeks for delivery. 
    • UK clients have reported 10 - 14 days for delivery. 
    • Canadian clients have reported 1 - 2 weeks for delivery. 

    Please keep in mind these dates are not guaranteed and your order my arrive earlier or later. It all depends on the customs in your country. 

    If you think your order is stuck or lost in the mail, let us know by contacting us. Depending on the country we may be able to find out more information but if we can't then there isn't much we can do but wait it out.

    The only way we can guarantee an international shipping date is with a courier like FedEx or UPS.  

     

      2. Can I track my international order?

      USPS International First Class mail does NOT offer tracking for that shipping option.

      Tracking does come with the USPS Expedited 6-10 Business Days shipping option and with orders shipped via courier.  

       

      3. What about duties and fees?

      Due to the complex nature of international laws and taxes, we do not include those fees in orders. You are responsible for any local customs and duties on your order. We are required by law to disclose the full value of the package contents and cannot alter this value. If an order is refused, then you are responsible for the original shipping expenses, as well as any additional duties, fees, customs or taxes incurred in shipping. We cannot mark an item as a 'gift'.

       

      4. Do you guarantee shipping times?

      No, we don't. We have the utmost faith in our shipping providers, but can only guarantee what is in our control.

       

      SHIPPING POLICIES:

       

      1. What happens if my order is lost or damaged by the Postal Service?

      We're not responsible for any errors made by the postal service and thankfully in our 3 years of shipping items we have never had this issue. However, if your package has not been received within three weeks of receiving your shipping notification email (six weeks for international), please contact us and we will direct you as to how to file a claim with the postal service. Thank you for your understanding with this.

      RETURNED MAIL: If a package is returned because the address provided to us was incorrect, we are not responsible for the cost of re-shipping it. We will contact the buyer for the correct address, and buyer will need to re-pay shipping before we will send the package again.

      REFUSED/UNCLAIMED MAIL: If delivery is refused by recipient or a package is unclaimed for any reason, the order will not be refunded unless the package is returned to us. If the package does return, a refund will be applied for the cost of the items only.

      2. What if there's something wrong with my order?

      While each product is inspected for quality assurance before shipping, it is possible to receive a damaged item. In addition, due to human error, order mistakes are possible. For these reasons, it is important to open and inspect your items as soon as you receive them. Please notify us within 14 business days of receiving your package if there is anything wrong with your order. Please see our full return policy for more info.